Employee Retention Consultants at Retensa

“The mechanics of industry is easy. The real engine is the people: their motivation and direction.”  Ken Gilbert

Companies grow with courageous, inquisitive, and innovative people. Retensa stays dedicated to this formula and we have become some of the most recognized Employee Retention Experts in the world. Selected Retensa Team Bios and Advisors are listed below. Great appreciation goes out to each of them for their hard work and commitment to our vision.


Chason Hecht: CEO

Chason Hecht is an advocate and innovator of employee retention strategies, and the founder of Retensa. Retensa addresses the social, operational, and financial impact of employee turnover. Chason built Retensa to be a leading employee retention program provider in 56 countries and 18 languages. As the world’s most recognized employee retention expert, Chason is noted by global media including NBC News, ABC News, ForbesBusinessWeek, the Associated Press, HR MagazineWall Street JournalNew York TimesWorld Policy Journal, and the United Nations. He is a popular keynote speaker from Kentucky to Kuala Lumpur and the publisher of Employee Retention News. Previously, he served as Vice President of Operations at an international manufacturer where he led employee reward and recognition programs, and Enterprise Resource Planning (ERP) software. As Manager of Technology at a global consulting firm he oversaw a $40 million IT budget across the US and Europe. Additionally, Mr. Hecht bicycled across the United States, climbed Mt Fuji, and worked with the Israeli army.


Dana Small: Service Delivery Goddess

Dana Small is an experienced Talent Management professional specializing in survey design, survey analysis, and employee perceptions. She develops employee surveys for clients all over the world including private, public, educational and non-profit employers with hundreds to hundreds of thousands of employees. Her survey experience includes Exit Interviews, Employee Engagement, Program Evaluation, Training Needs Assessments, Employee Commitment, and more. She has depth of industry knowledge in Accounting, Pharmaceutical, Healthcare, Technology, and professional services.

Dana’s talent management skills and expertise also includes improving employee hiring and selection programs by identifying and developing workplace competency models, creating competency-based organizational structure, and deploying performance rating instruments. She has designed and launched enterprise-wide mentor programs, including needs analysis, mentor/mentee selection and mentor program training. Prior to Retensa, Dana worked at AIG (American International Group) where she was responsible for evaluating leadership training initiatives. Dana holds a BA, cum laude in Psychology from Barnard College, Columbia University, and an M.A. in Industrial/Organizational Psychology from New York University, where she was a Masters Scholar.


Carol Ann Caccioppoli: Queen of Training

Carol Ann Caccioppoli has over 25 years experience as a learning and development professional specializing in training and retaining employees. She implemented proven methodologies of manager effectiveness, interpersonal skills, organizational change, project management, and motivating across generations at clients including KPMG LLP, Chevrolet, Bayer, and Costco. As a Vice President of Prudential Securities, Carol Ann’s team delivered customer service and leadership development training to the entire nationally and internationally based operations group. She worked with senior management, line managers, and administrative personnel in designing and establishing and acclaimed mentor program for 17,000 employees.

Carol Ann designed and implemented off-site leadership training from 5 to over 500 managers and supervisors. From Tampa to Tokyo, she has provided management skills training addressing issues specific to the retail industry workforce, as well as manufacturing and transportation sectors. Carol Ann positively impacted Employee Opinion scores in areas of training and morale, increased the bottom line through leveraging personnel, and her work at a retail bank reduced turnover 67% and reduced absenteeism 80%. She has a proven track record in her distinguished ability to help transform corporate culture. In addition, she has served as adjunct faculty at Fairleigh Dickinson University, Hofstra University, and is currently adjunct faculty in the GOAL MBA program at Adelphi University.


Phyllis Rosen, PCC, CPCC: Clairvoyant of Coaching

Phyllis Rosen has over 24 years experience in leadership, staff, and executive coaching, as well as training, learning and development programs. She brings proven personal and professional growth techniques for individuals to break through sticking points to reach new levels of performance, organizational success, and personal fulfillment. Phyllis also served as Corporate Vice President and Manager of Training at UBS where she managed the development and delivery of leadership development programs for the firm’s top 20% producing brokers.

In her executive coaching and corporate training, Phyllis facilitates accelerated development session with all levels of an organization, including: managers, financial advisors, technologists and support staff. She also served as a corporate and career management coach for executives and professionals. She served as Director for a regional non-profit, executing a seven-figure budget to design and deliver training and retention programs for Information Technology workers. Phyllis is a professionally certified career and executive coach by Coaches Training Institute. She is a founder of the Career Counselor Consortium (CCC), and previous Board Director of the NYC chapter of the International Coach Federation (ICF).


Greg Stanley: The Charismatic Coder

Greg Stanley leads software development operations for the Technology division of Retensa. He is a prolific software engineer who started tapping out code since his dad brought home the family’s first computer in 1981—a Texas Instruments TI-99/4A. He’s come a long way from writing “Extended Basic” programs, going on to graduate from Millersville University with a degree in Computer Science. For the past 20+ years, he made a name for himself as the MacGyver of software development, a visionary problem solver who always finds the solution. An Adobe ColdFusion developer since 2001, he contributed to medical institutions, national retail stores, and global publishing companies, where he focused on solving business challenges in creative ways. For the Chicago Tribune, Greg designed and developed systems that empowered hundreds of users to instantly query tens of millions of historical ads for analysis. Another project involved transposing hundreds of xml layouts every minute for the LA Times. He specializes in building applications, websites, and automating business workflows to accelerate results. While technology is constantly changing, there is one philosophy that Greg believes will forever hold firm: All you need is a computer and you can change the world.


Devoreaux LaVoie: The Thinking Thespian

Devoreaux LaVoie is a Talent Management professional with extensive experience in talent acquisition, development, and employee retention.  Specializing in training services, survey design, and qualitative data analysis, Devoreaux develops customized talent management solutions to improve the employer-employee relationship.  She manages a team responsible for providing insights into the employee experience, including onboarding, learning and development, organizational leadership, and performance management.

Devoreaux has executed People & Culture projects with dozens of clients to create strategic plans that enhance employee motivation and increase engagement. These include recommendations to improve the employee experience at each stage of the employee lifecycle, and implement software tools and services that accelerate organizational change.  She is an honors graduate of New York University, holding a Bachelor of Science and a Bachelor of Arts Degree.  She enjoys traveling and visited 6 out of the 7 continents (that we know of).  You can sometimes find her sipping a margarita or attending a Broadway show.


Chen Feng: Client Success Sorceress

Chen Feng is a Talent Management professional specializing in the deployment of predictive analytics technology to unlock the hidden potential of a workforce. At Retensa, she manages the front-end client activities associated with global software product lines: ExitPro, TalentPulse, and HRMetricsPro. From “How to Deploy Real-time Feedback” to “How to Make Data-Driven Decisions”, Chen guides clients throughout their user experience to predict and prevent breakdowns across the employee life-cycle. With a strong focus on streamlining and automation, she steers companies in over 50 countries to preset employee data transfers, survey deployments, and report subscriptions. She heads the Client Success Team to ensure all users are as successful integrating modern technology with their existing culture as they are impacting change with the insights revealed. When not interacting with clients, she collaborates with the product team to expand reporting capabilities, design new features, and enhance users’ experience. Prior to joining Retensa, Chen delivered HR functions across multiple industries in fields including Diversity & Inclusion, Performance Management, and Recruitment Process Outsourcing (RPO). She holds a M.S. in Human Resources Management from New York University. She is also a trilingual speaker: English, Mandarin, and Turkish. Outside of Retensa, you can find her reading a book at Washington Square Park or watching a comedy show in Manhattan’s West Village.


Ishita Arora: Product and Security Ninja

As certified Scrum product owner, Ishita works with the technology team to develop awesome features and workforce dashboards for TalentPulse. When not engaged in talent analytics she assists clients to resolve their questions, and sends quick tips and tricks to navigate through the platform. Passionate about client interests makes her collaborate with stakeholders/consultants to understand what the client is looking for and how software can support it. She also wears the hat of security and compliance manager and makes sure sensitive client data are protected and compliant with industry and GDPR guidelines.

Ishita started her career as a software developer with India’s leading IT company Tata Consultancy Services to build a financial security software for banks and financial institutions/ trade brokers to trade and maintain their financial portfolios. She holds a Masters degree in Computer Science with specialization in Business Intelligence and Analytics from Stevens Institute of Technology. When not putting out fires in her kitchen, she is cooking, traveling/hiking/camping, and trying out new cuisines.


Smitha Vivekanandan: Marketing Magic Maker

Smitha leads the Marketing division at Retensa. A strong advocate of telling stories with numbers, her specialty is streamlining and personalizing the customer experience with highly targeted content, executing campaigns and analyzing metrics. She oversees campaign execution across multiple platforms to educate the world on the impact of a workforce “engaged by what they do and inspired by who they work for”. Smitha also manages client communication and Retensa’s online properties – including social media channels, CRM, company website and product websites.

Smitha started her career as a programmer analyst at Cognizant Technology Solutions and prior to Retensa, she was the Marketing manager of a start up in India that focused on building data solutions for organizations. Smitha received her Master’s degree in Marketing Analytics from Zicklin School of Business, Baruch CUNY, and completed her MBA from XIME (India). In her free time, she enjoys sketching or binge watching comedy/crime series.


David Mazer: Retention Research Whisperer

David brings extensive experience as a Talent Management professional, contributing to Retensa’s management training program developmentemployee survey designadvanced survey analytics, and performance management. One of his specialties is creating and implementing training programs for clients that focus on the development of leadership and accelerated performance management. His extensive survey design experience includes: New Hire, Quality of Hire, Work Climate, Employee Commitment, Exit Interviews, and Upwards Evaluation surveys. He analyzes employee turnover metrics for organizations, and develops recommendations to improve employee retention programs. Previously, David managed the human resources department of a boutique hospitality company. He holds a Master’s in Psychology from Long Island University and a Ph.D. in Applied Organizational Psychology from Hofstra University. He specializes in team research and has published a book chapter titled “What Matters for Team Cohesion Measurement? A Synthesis”.  Additionally, he actively presents research findings at various conferences such as: the Eastern Psychological Association, Society for Industrial Organizational Psychology (SIOP), and the Association for Psychological Science.