Employee Retention Consultants at Retensa

“The mechanics of industry is easy. The real engine is the people: their motivation and direction.”  Ken Gilbert

Companies grow with courageous, inquisitive, and innovative people. Retensa stays dedicated to this formula and we have become some of the most recognized Employee Retention Experts in the world. Selected Retensa Team Bios and Advisors are listed below. Great appreciation goes out to each of them for their hard work and commitment to our vision.


Chason Hecht: CEO

Chason Hecht is an advocate and innovator of employee retention strategies, and the founder of Retensa. Retensa addresses the social, operational, and financial impact of employee turnover. Chason built Retensa to be a leading employee retention program provider in 44 countries and 12 languages. As the world’s most recognized employee retention expert, Chason is noted by global media including NBC News, ABC News, ForbesBusinessWeek, the Associated Press, HR MagazineWall Street JournalNew York TimesWorld Policy Journal, and the United Nations. He is a popular keynote speaker from Kentucky to Kuala Lumpur and the publisher of Employee Retention News. Previously, he served as Vice President of Operations at an international manufacturer where he led employee reward and recognition programs, and Enterprise Resource Planning (ERP) software. As Manager of Technology at a global consulting firm he oversaw a $40 million IT budget across the US and Europe. Additionally, Mr. Hecht bicycled across the United States, climbed Mt Fuji, and worked with the Israeli army.


Dana Small: Service Delivery Goddess

Dana Small is an experienced Talent Management professional specializing in survey design, survey analysis, and employee perceptions. She develops employee surveys for clients all over the world including private, public, educational and non-profit employers with hundreds to hundreds of thousands of employees. Her survey experience includes Exit Interviews, Employee Engagement, Program Evaluation, Training Needs Assessments, Employee Commitment, and more. She has depth of industry knowledge in Accounting, Pharmaceutical, Healthcare, Technology, and professional services.

Dana’s talent management skills and expertise also includes improving employee hiring and selection programs by identifying and developing workplace competency models, creating competency-based organizational structure, and deploying performance rating instruments. She has designed and launched enterprise-wide mentor programs, including needs analysis, mentor/mentee selection and mentor program training. Prior to Retensa, Dana worked at AIG (American International Group) where she was responsible for evaluating leadership training initiatives. Dana holds a BA, cum laude in Psychology from Barnard College, Columbia University, and an M.A. in Industrial/Organizational Psychology from New York University, where she was a Masters Scholar.


Carol Ann Caccioppoli: Queen of Training

Carol Ann Caccioppoli has over 25 years experience as a learning and development professional specializing in training and retaining employees. She implemented proven methodologies of manager effectiveness, interpersonal skills, organizational change, project management, and motivating across generations at clients including KPMG LLP, Chevrolet, Bayer, and Costco. As a Vice President of Prudential Securities, Carol Ann’s team delivered customer service and leadership development training to the entire nationally and internationally based operations group. She worked with senior management, line managers, and administrative personnel in designing and establishing and acclaimed mentor program for 17,000 employees.

Carol Ann designed and implemented off-site leadership training from 5 to over 500 managers and supervisors. From Tampa to Tokyo, she has provided management skills training addressing issues specific to the retail industry workforce, as well as manufacturing and transportation sectors. Carol Ann positively impacted Employee Opinion scores in areas of training and morale, increased the bottom line through leveraging personnel, and her work at a retail bank reduced turnover 67% and reduced absenteeism 80%. She has a proven track record in her distinguished ability to help transform corporate culture. In addition, she has served as adjunct faculty at Fairleigh Dickinson University, Hofstra University, and is currently adjunct faculty in the GOAL MBA program at Adelphi University.


Phyllis Rosen, PCC, CPCC: Clairvoyant of Coaching

Phyllis Rosen has over 24 years experience in leadership, staff, and executive coaching, as well as training, learning and development programs. She brings proven personal and professional growth techniques for individuals to break through sticking points to reach new levels of performance, organizational success, and personal fulfillment. Phyllis also served as Corporate Vice President and Manager of Training at UBS where she managed the development and delivery of leadership development programs for the firm’s top 20% producing brokers.

In her executive coaching and corporate training, Phyllis facilitates accelerated development session with all levels of an organization, including: managers, financial advisors, technologists and support staff. She also served as a corporate and career management coach for executives and professionals. She served as Director for a regional non-profit, executing a seven-figure budget to design and deliver training and retention programs for Information Technology workers. Phyllis is a professionally certified career and executive coach by Coaches Training Institute. She is a founder of the Career Counselor Consortium (CCC), and previous Board Director of the NYC chapter of the International Coach Federation (ICF).


Marc Levine: Senior Engagement Soothsayer

For more than 16 years Marc Levine has performed as a consultant, executive coach, and leadership trainer for individuals and teams in the public and private sectors. He has worked with organizations such as Prudential Financial, New York Methodist Hospital, Citigroup, EisnerAmper and The Brooklyn Public Library to create quantifiable improvements to employee performance. His client success includes increased revenues, reduced employee turnover, improved employee engagement and exceptional client service. His corporate training began at Xerox and includes work as a training manager for a publishing company and a training specialist for a Manufacturing firm where he prepared account managers and district managers to better serve current/potential clients. With Long Island University, Marc helped employees, managers and leaders reach their business goals faster by leveraging existing teams and resources. He designed and delivered courses including Team Building, Resolving Conflict, and Powerful Communication to help participants break barriers to achieve higher levels of performance. As a director of sales in wireless data and professional services Marc built, led and coached sales teams to exceed $3M annual sales goals.

Marc is a highly requested speaker for industry and professional associations. He has presented multiple times at the American Society for Talent Development (ATD) International Conference, American Society of Training and Development, the Organizational Development Network, and others. Incorporating a background in psychology, neuro-linguistic programming and improvisational comedy; Marc delivers an engaging, relevant, humorous, challenging, supportive, and results-oriented training experience.


Da Yu: Talent Analytics Jedi

Da Yu is an experienced Talent Management professional specializing in employee engagement, survey analysisworkforce analytics and HR metrics. Prior to Retensa, while working at Accenture and Ogilvy & Mather, he focused on analyzing data and discovering insights for consumer-focused clients. After completing his M.A in Social-Organizational Psychology from Columbia University, he transformed his career interests into organizational development and talent analytics.

On Retensa’s consulting team, Da helps clients understand workforce challenges and improve individual and organizational performance by unearthing the hidden insights in HR data. He designs and analyzes survey instruments across the employee life-cycle. His extensive survey analysis experience includes New Hire, Employee Commitment, Upwards Evaluation, 360’s, and Exit Interviews for global organizations with hundreds of thousands of employees. With in-depth skills in data mining, he conducts meta-data analysis on multi-year cross-industry survey data to establish employee retention benchmarks and establish employee engagement best practices. Additionally, he implements and enhances the comprehensive HRMetricsPro talent analytics toolkit to calculate and track workforce trends, prevent and predict possible risks. With his rich survey management experience and understanding of clients’ needs, he works to expand the feature set of TalentPulse, a leading cloud-based employee experience software to conduct employee surveys, collecting and reporting workforce opinions.


Talia Bender: Culture Change Conjurer

Talia Bender has over 10 years of experience in Learning & Development, Talent Acquisition, and Employee Engagement. Talia uses her extensive project management experience to implement Leadership & Management Trainings, Recruitment & Onboarding Initiatives, Employee Surveys, and Talent Management / Retention Diagnostics at not-for-profits, manufacturing, professional services and the recreation industry. Prior to Retensa, Talia was Director of Learning & Development at the educational non-profit City Year. While there, she oversaw the design, implementation, and facilitation of training and leadership development for 300+ employees each year and annual conferences of 1200+ participants. In her drive to enhance the participant experience, Talia created and executed strategic plans that improved the quality of content, delivery, learning environment, and application of learning.

In addition to her background in people skills training and project management, Talia passionately leads and manages teams to assess and address group dynamics, mediate conflict, and incorporate modern coaching principles. Talia received a Master’s degree in Social Organizational Psychology from Columbia University. She completed a BS from Santa Clara University in Psychology, with minors in Sociology and Communication. In her free time, Talia enjoys listening to podcasts, baking, and exploring the many tastes of the city.


Greg Stanley: The Charismatic Coder

Greg Stanley leads software development operations for the Technology division of Retensa. He is a prolific software engineer who started tapping out code since his dad brought home the family’s first computer in 1981—a Texas Instruments TI-99/4A. He’s come a long way from writing “Extended Basic” programs, going on to graduate from Millersville University with a degree in Computer Science. For the past 20+ years, he made a name for himself as the MacGyver of software development, a visionary problem solver who always finds the solution. An Adobe ColdFusion developer since 2001, he contributed to medical institutions, national retail stores, and global publishing companies, where he focused on solving business challenges in creative ways. For the Chicago Tribune, Greg designed and developed systems that empowered hundreds of users to instantly query tens of millions of historical ads for analysis. Another project involved transposing hundreds of xml layouts every minute for the LA Times. He specializes in building applications, websites, and automating business workflows to accelerate results. While technology is constantly changing, there is one philosophy that Greg believes will forever hold firm: All you need is a computer and you can change the world.


Chen Feng: Client Success Sorceress

Chen Feng is a Talent Management professional specializing in the deployment of predictive analytics technology to unlock the hidden potential of a workforce. At Retensa, she manages the front-end client activities associated with global software product lines: ExitPro, TalentPulse, and HRMetricsPro. From “How to Deploy Real-time Feedback” to “How to Make Data-Driven Decisions”, Chen guides clients throughout their user experience to predict and prevent breakdowns across the employee life-cycle. With a strong focus on streamlining and automation, she steers companies in over 50 countries to preset employee data transfers, survey deployments, and report subscriptions. She heads the Client Success Team to ensure all users are as successful integrating modern technology with their existing culture as they are impacting change with the insights revealed. When not interacting with clients, she collaborates with the product team to expand reporting capabilities, design new features, and enhance users’ experience. Prior to joining Retensa, Chen delivered HR functions across multiple industries in fields including Diversity & Inclusion, Performance Management, and Recruitment Process Outsourcing (RPO). She holds a M.S. in Human Resources Management from New York University. She is also a trilingual speaker: English, Mandarin, and Turkish. Outside of Retensa, you can find her reading a book at Washington Square Park or watching a comedy show in Manhattan’s West Village.


David Mazer: Retention Research Whisperer

David brings extensive experience as a Talent Management professional, contributing to Retensa’s management training program developmentemployee survey designadvanced survey analytics, and performance management. One of his specialties is creating and implementing training programs for clients that focus on the development of leadership and accelerated performance management. His extensive survey design experience includes: New Hire, Quality of Hire, Work Climate, Employee Commitment, Exit Interviews, and Upwards Evaluation surveys. He analyzes employee turnover metrics for organizations, and develops recommendations to improve employee retention programs. Previously, David managed the human resources department of a boutique hospitality company. He holds a Master’s in Psychology from Long Island University and a Ph.D. in Applied Organizational Psychology from Hofstra University. He specializes in team research and has published a book chapter titled “What Matters for Team Cohesion Measurement? A Synthesis”.  Additionally, he actively presents research findings at various conferences such as: the Eastern Psychological Association, Society for Industrial Organizational Psychology (SIOP), and the Association for Psychological Science.


Idit Madanes: Talent Acquisition Oracle

Idit Madanes is an experienced Talent management professional specializing in recruitment, on-boarding, training, and learning and development. Prior to Retensa, Idit worked as HR manager in the airline industry managing the entire recruitment cycle to employment process, including sourcing, screening, and interviewing best practices. Idit also developed and delivered training programs to improve professional, managerial, and communicational skills, teamwork, and staff productivity. Idit completed prestigious leadership training programs such as “Rabin Leadership Program” and “Positive psychology program at Maytiv Center” by IDC, as well as “The Leadership Development Program in Israel” by LEAD, allowing her to develop strong leadership and communication skills.

On Retensa’s retention consulting team, Idit identifies and recruits top talent for internal positions and external projects. She also develops and delivers interactive training programs in leadership, management skills, group dynamics, and performance to identify barriers and unearth opportunities for growth and development. Idit holds a Master’s in Social-Organizational Psychology from Columbia University, as well as a B.A in Psychology (cum laude) from the Interdisciplinary Center (IDC) in Israel. She also served two years in the Israeli Army where she gained robust training and experience in leadership and management skills. When she is not working, she loves to travel and tour the world.