Support Center
HOW CAN WE HELP?
Retensa Support provides guidance when employers need answers fast. The Support team helps answer questions, investigate issues, and direct Users to the right solution the first time.
Retensa is here to help, ready to assist with any service inquiry or technical support need.
Contact Retensa Support
- Email: support@retensa.com
- Phone: +1 (212) 545-1280
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Hours: Monday - Friday (Non US Holidays)
8:30 AM-6:30 PM ET
Request Support
Support FAQs
1. When should I contact Retensa Support and what can you help me with?
Contact Retensa Support whenever you need:
- Help with onboarding, integration, or setup of your TalentPusle/ExitPro software
- Troubleshooting technical issues
- Clarification on how to use features or automate reports
- Assistance connecting TalentPulse or ExitPro to your HRIS
- Guidance on best practices for surveys, analytics, or retention strategies
2. How quickly does Retensa respond to Support requests?
Inquiries receive a response within a business day during standard Support hours (above). For urgent issues, please call +1 (212) 545-1280 and someone will take your call as soon as possible.
3. How does Retensa protect my confidentiality and data integrity?
Retensa protects your data by acting solely as a Data Processor, encrypting all communication via HTTPS/SSL and using secure protocols like SFTP for data transfers. We store personal data only as authorized by your organization and comply fully with privacy laws like GDPR in the EU, and CCPA in the US. Retensa will never rent, sell, or share your information with a 3rd party.
4. Can I contact Support during my free trial of Retensa software?
Absolutely! Free trial users receive full support. We encourage you to contact us with any questions, feature demonstrations, or troubleshooting needs. Our team stands ready to help throughout your trial.
Create a Culture of Retention
Call a Retention Expert at (212) 545-1280 or schedule a Retention Consultation today.
