Subprocessors
- Retensa’s Subprocessors
- Current as of November 2025
This page provides information about the subprocessors that Retensa has engaged in accordance with Retensa’s Data Processing Addendum. Retensa and its affiliates engage with the subprocessors listed below to perform certain processing of data to deliver their services.
| Subprocessor Name | Service Type / Purpose | Subprocessor Location | Transfer Mechanism |
|---|---|---|---|
| Amazon Web Services (AWS) | Hosting services for TalentPulse, ExitPro, and internal applications | United States / Canada / Any global region requested by the client | Standard Contractual Clauses |
| Cloudflare | DDoS protection and network security | United States | Standard Contractual Clauses |
Analytics and AI
| Subprocessor Name | Service Type / Purpose | Subprocessor Location | Transfer Mechanism |
|---|---|---|---|
| Azure OpenAI Services | AI model processing for dashboard narratives and generative insights (optional add-on) | United States / Any Azure region requested by the client | Standard Contractual Clauses |
Customer Support and Internal Tools
| Subprocessor Name | Service Type / Purpose | Subprocessor Location | Transfer Mechanism |
|---|---|---|---|
| ChatPDF | AI-powered support guidance for reading user guides and helping users navigate the platform | United States | Standard Contractual Clauses |
| Atlassian Jira | Internal issue tracking, project management, and support ticket documentation used to fulfill client requests | United States | Standard Contractual Clauses |
| OneDrive | File sharing with clients as part of consulting delivery (optional add-on) | United States | Standard Contractual Clauses |
| Microsoft Teams (Microsoft 365) | Internal and client communication, file sharing, and meetings. | United States | Standard Contractual Clauses |
| Outlook (Microsoft 365 Email) | Email communication with clients, including support responses, onboarding details. | United States | Standard Contractual Clauses |
| Microsoft Clarity | Web analytics used to understand platform traffic and improve the user experience | United States | Standard Contractual Clauses |
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