Experience Employee Retention Management at Retensa
"The mechanics of industry is easy. The real engine is the people:
their motivation and direction."
-Ken Gilbert
Companies grow with courageous, inquisitive, and innovative people. Retensa stays dedicated to this formula and we have become some of the most recognized Employee Retention Experts in the world. Retensa's Executive Bios and Advisors are listed below. Great appreciation goes out to each one of them for their hard work and commitment.
Chason P. Hecht - President
Chason Hecht is an advocate and innovator of employee retention strategies, and the Founder and President of Retensa. Before founding Retensa, Chason led IT strategy and integration projects for Keane, Inc., a global e-business consulting firm for the Fortune 500. Chason helped leading companies in finance, technology, and entertainment in the US and Europe and delivered over $40 million in information systems. In 1997 he co-founded privatesource.com, a web-based retailer, where he led Site Design, Architecture, and Business Development. Prior to this venture, Chason served as vice president of operations for an international manufacturing firm, where he restructured the Human Resources function to incorporate Enterprise Resource Planning (ERP) systems, diversify employee programs, and improve organizational effectiveness. Above all, this career path showed Chason the importance of integrating technology and workforce management, ultimately leading to the creation of Retensa. Chason holds a B.S. Magna cum Laude in Management Information Systems, a B.A. Magna cum Laude in Political Science, and a Minor in Global Business Systems, from George Mason University. He is on the Board of Directors of several Trade Associations and is an enthusiastic supporter and member of the Big Brother/Big Sister organization and PUSH America.
Carol Ann Caccioppoli - Director
Carol Ann Caccioppoli is an Organizational Development professional with over 21 years of experience in both business and academics. In her role as Vice President and Manager of a major financial services firm, her team provided product, customer service, and leadership development skills training for the entire nationally and internationally based operations group. Carol Ann has worked with senior management, line managers, and administrative personnel. She was instrumental in designing and establishing an acclaimed mentorship program for all new employees.
Carol Ann designed and implemented leadership training for all managers and supervisors. Additionally, she designed, coordinated, and implemented off-site conferences for over 500 managers and supervisors. In her role as training manager she positively impacted the Employee Opinion Tracking scores by over 10 percentage points in the areas of training and morale. Carol Ann managed the development of Product and Customer Service training as well as designed and delivered a “train-the-trainer” program to develop the Training Department and supervisors/managers with on-the-job training that improved productivity. Carol Ann also coached and counseled both managing directors and brokers in Sexual Harassment and Diversity. She has served as adjunct faculty at Fairleigh Dickinson University, Hofstra University, and is currently adjunct faculty in the GOAL MBA program at Adelphi University.
Renee Rosenberg - Senior Principal
Renee Rosenberg has over 24 years experience in career management, counseling, coaching, and workshop training and facilitation. As former Vice President of the New York chapter of the Association of Career Professionals International, board member of the New York Career Development Specialists Network and member of the National Speakers Association, Renee is an accomplished and inspirational speaker, whose expertise has been acclaimed through broadcast and print media. Her experience ranges from one-on-one strengths training sessions to presentations from 100 to 300 participants. She served as the Career Counselor and played an integral role in the design and implementation the outplacement counseling component of an award winning, million dollar program at the United Federation of Teachers. This program motivated teachers to improve performance and communication style resulting in increased job satisfaction and retention.
Additionally, her position as Director of The Employment Assistance Program (TEAP) for the New York City Human Resources Administration earned her a merit award for successfully transitioning TEAP from a pilot project to a permanently funded state program. This program increased staff productivity by 40 percent, expanded client intake by 50 percent, and increased retention by 60 percent. Renee’s knowledge and experience in employee retention has proven influential in today’s workforce. She is certified to administer and interpret the MBTI and The Strong Interest Inventory.
Karin Otto - Senior Principal
Karin Otto brings 15 years of management and consulting experience to Retensa. Karin's expertise managing Human Resources, Operations, and Marketing have helped her deliver end-to-end talent management services and solutions for large and small organizations across all industries. As Director of Services Solutions at Gevity, one of the top nationally known HR outsourcing organizations, she designed, implemented, maintained, and supported existing and new products and services for over 10,000 clients with over 130,000 employees nationwide. A recognized "Subject Matter Expert" in all areas of Human Resources product/service interface, Karin has led new product development and multi-million dollar implementations of HR product/service programs. Prior to this role, in the position of Northeast Regional Market Manager of Client Services at Gevity, Karin was honored with a Chairman's Circle award in 2003 for exceeding regional client service goals. Additionally, at an international investor relations firm, Karin provided senior level HR strategies to a diverse workforce in New York, London, and Tokyo. Karin has a MA in Organizational Behavior from Fairleigh Dickinson University, a HR Management Certification from Rutgers University and is completing her Executive Coaching certification.
Phyllis Rosen - Senior Consultant
Phyllis Rosen is a public speaker who has over 22 years of experience in employee coaching and development. She brings proven personal and professional growth techniques for individuals to break through sticking points and reach new levels of productivity, organizational success, and personal fulfillment. She served as the Director of Career Counseling Services for the Met Council Futures in Information Technology where she co-designed and launched a pilot job training program in information technology for dislocated workers. Through Phyllis’ work at Met Council, the program successfully transitioned from a pilot project to a permanently funded city program in which the annual budget became over $1 million. Phyllis also served as Corporate Vice President and Manager of Advanced Broker Training at Paine Webber, Inc. (now UBS) where she managed the development and delivery of in-house training programs for the firm’s top 20% producing brokers. In the span of her 10 years in career management and executive coaching and 7 years of corporate experience in training, Phyllis has facilitated one-on-one development training with all levels of an organization and has served as a corporate and career management coach for executives and professionals. Phyllis’ expertise has proven both insightful and tactical to today’s organizations.
Marc Levine - Senior Consultant
For more than 14 years Marc Levine has performed as a consultant, coach, and leadership trainer for individuals and teams in the public and private sectors. He has worked with organizations such as Prudential Financial, New York Methodist Hospital, Citigroup, and The Brooklyn Public Library to create quantifiable improvements to employee performance. This measured success includes increased revenues, reduced employee attrition, improved employee engagement and enhanced client service and relationships. His corporate training experience began at Xerox and includes work as a training manager for a publishing company in New Jersey and a training specialist for a Long Island Manufacturer where he prepared account managers and district managers to better serve current/potential clients. With Long Island University's Continuing Education Program Marc helped employees, managers and leaders reach their business goals faster using the same or fewer resources. He designed and delivered courses ranging from Team Building to Managing and Resolving Conflict to help participants break barriers to achieve higher levels of performance. As a director of sales in wireless data and professional services Marc built, led and coached sales teams to exceed organizational goals.
Incorporating a background in psychology, neuro-linguistic programming and improvisational comedy; Marc has developed a style that is engaging, relevant, humorous, challenging, supportive, and results-oriented. He creates a strong environment for learning and change.
Marc is a highly requested speaker for industry professional associations. This year he will be speaking at the ASTD International Conference (American Society for Training and Development). He formerly served on the Board of Directors for ASTDÕs chapter in NYC.
Roberta Jackson, SPHR - Senior Consultant
Roberta Jackson is a certified Senior Professional in Human Resources bringing more than 24 years of experience to Retensa. She has held global leadership positions overseeing Human Resources and Training/Organizational Development functions in the Manufacturing, Healthcare and Entertainment industries.
Roberta has had hands-on corporate experience as a Benefits Manager, Human Resources Director and as Vice President of Human Resources. She has proven that when investment in employee development is a primary objective for an organization they accelerate reaching their business goals. As a writer and facilitator of learning and development programs, Roberta guides companies to achieve long-term growth through skill building and succession planning. Working with employees at every level within an organization, she customizes reward and recognition programs to achieve specific business goals.
As a consultant, Roberta has achieved excellent results with a wide range of clients in the following industries: Engineering, Architecture, IT, Transportation, Education, e-commerce, Emergency Services and Entertainment. Additionally, she is qualified to conduct psychological assessments including the Myers-Briggs Type Indicator (MBTI), The Fundamental Interpersonal Relations Orientation-Behavior (FIRO-B) and the Thomas-Kilmann Conflict Mode Instrument (TKI).
Currently Roberta is a visiting faculty member at the College of New Rochelle and a member of many professional organizations including the Society for Human Resources Management (SHRM), Human Resources Association of New York (HRNY), American Management Association, American Society for Training & Development, Association for Psychological Type International, and Recognition Professionals International. She holds a Bachelor's Degree from the New School for Social Research in New York and is a graduate of the Harvard Business School Human Resources Executive Program.
Lisa Crockett - Manager
Lisa Crockett has more than 12 years corporate and consulting experience in Business Development, Strategic Planning, Operations and Training. She specializes in tailoring Six Sigma analytic processes and communication tools to guide and implement learning strategies and meet business objectives. By continuously engaging internal customers, she has led high performance cross-functional teams to deliver process improvements aligned with organizational goals.
Prior to joining Retensa, Lisa led Editorial Production at Reader's Digest and coordinated Sales and Marketing activities at Pepsi-Cola. Most recently, Lisa worked as a Six Sigma Training specialist and key member of the Business Development and Strategic Planning group for Advanced Technology Materials (ATMI); where she integrated Six Sigma planning, delivery and communication processes resulting in successive on-time delivery of planning data, 40% faster administrative cycle time and 45% less waste for overall program delivery annually. Lisa holds a B.S. Summa cum Laude in Psychology, a Six Sigma Green Belt and is certified in Digital Production Art and Design. She is passionate about education and personal growth, and has mentored employees at every level to facilitate leadership development. Her future plans include expanding specialization in Coaching and Organizational Development.
Barbara Vigilante - Senior Consultant
ADVISORY BOARD
Justin T. Finck: At Logistic Services International (LSI), Justin Finck led design and development of Interactive Courseware for the Strike Fighter Training Community, a major component of a $250 million-dollar contract for the US Navy. His responsibilities included managing teams of Subject Matter Experts, Artists, and Authoring Specialists in the development of objectives, modules, learning strategies, testing strategies, and storyboards to produce instructionally sound training programs. Also at LSI, Justin designed the Turnkey Training System and HRComply.com and a pioneering on-line application allowing Human Resource personnel to access new and existing HR Compliance Laws. Justin founded SOUP (Society for the Unity of People), an organization dedicated to promoting Diversity Initiatives and positive forms of social interaction among underprivileged youth. He continues to be a guest speaker to high schools and college campuses and proudly serves as a member of Big Brother/Big Sister organization.
Sushma S. Shenoy: Before becoming a Retensa Advisor, Sushma S. Shenoy was Manager of Strategic Accounts for Federal Sources, Inc (FSI) in McLean, VA. Sushma led the firm in New Client Development while managing the retention and growth of over 200 existing clients yielding over $3.5 million a year in revenue. She also executed Marketing Campaigns promoting New Services, Corporate Events, and E-commerce Initiatives, and developed both a Client Loyalty Program and the Market Report Product Line. While Business Strategy Manager at FSI, Sushma created and maintained all Competitive Intelligence profiles. Additionally, she designed the Corporate Marketing Program and taught monthly Open House Seminars for the firm. Previously, Sushma was a Human Resources Specialist at IMC, Inc. where she administered the Benefits Counseling, Events Planning, and Employee Relations for over 300 employees. She proudly serves on the board of United Way Fairfax/Falls Church, INOVA Health Systems Charity and the Leukemia Lymphoma Charity Organization. Sushma received her B.S. in Marketing from George Mason University.
Harris Grandberg
Chet I. Raymond
Drew Zoller
Senior Associates
Anthony Roscoe
Dexter Mills
Pratik Butala