“The mechanics of industry is easy. The real engine is the people: their motivation and direction.”

-Ken Gilbert

Companies grow with courageous, inquisitive, and innovative people. Retensa stays dedicated to this formula and we have become some of the most recognized Employee Retention Experts in the world. Selected Retensa Team Bios and Advisors are listed below. Great appreciation goes out to each of them for their hard work and commitment to our vision.

Chason Hecht: President

Chason Hecht is an advocate and innovator of employee retention strategies, and the Founder and President of Retensa. Retensa addresses the social, operational, and financial impact of employee turnover. Chason built Retensa to be a leading employee retention program provider in 44 countries and 12 languages. Mr. Hecht is the world’s most recognized employee retention expert, noted by global media including NBC News, ABC News, Forbes, BusinessWeek, the Associated Press, HR Magazine, Wall Street Journal, New York Times, World Policy Journal, and Georgetown University. He is a popular keynote speaker from Kentucky to Kuala Lumpur and the publisher of Employee Retention News. Previously, he served as Vice President of Operations at an international manufacturer where he led employee reward and recognition programs, and Enterprise Resource Planning (ERP) software. As Manager of Technology at a global consulting firm he oversaw a $40 million IT budget across the US and Europe. Additionally, Mr. Hecht bicycled across the United States, climbed Mt Fuji, and worked in the Israeli army.

Carol Ann Caccioppoli: Director of Training

Carol Ann Caccioppoli has over 25 years experience as a learning and development professional specializing in training and retaining employees. She implemented proven methodologies of manager effectiveness, interpersonal skills, organizational change, project management, and motivating across generations at clients including KPMG LLP, Chevrolet, Bayer, and Costco. As a Vice President of Prudential Securities, Carol Ann’s team delivered customer service and leadership development training to the entire nationally and internationally based operations group. She worked with senior management, line managers, and administrative personnel in designing and establishing an acclaimed mentor program for 17,000 employees.

Carol Ann designed and implemented off-site leadership training from 5 to over 500 managers and supervisors. From Tampa to Tokyo, she has provided management skills training addressing issues specific to the retail industry workforce, as well as manufacturing and transportation sectors. Carol Ann positively impacted Employee Opinion scores in areas of training and morale, increased the bottom line through leveraging personnel, and her work at a retail bank reduced turnover 67% and reduced absenteeism 80%. She has a proven track record in her distinguished ability to help transform corporate culture. In addition, she has served as adjunct faculty at Fairleigh Dickinson University, Hofstra University, and is currently adjunct faculty in the GOAL MBA program at Adelphi University.

Chet Raymond, PMP: Director of Service Delivery

Chet Raymond is a highly accomplished training and organizational development leader with over 22 years experience in Executive Coaching, Leadership Development, Project Management, Diversity Initiatives, Professional Skills facilitation, and Organizational Development. Mr. Raymond has successfully managed multiple simultaneous global engagements that included strategic planning, team building, recruitment, mentoring, service delivery, and profit and loss accountability. Mr. Raymond serves as a manager and mentor for project managers to both enhance their skills and improve project management discipline and capabilities.

As a project manager for Fortune 500 companies at Keane, Mr. Raymond brought experience in all phases of the project life cycle, including managing the requirements gathering, analysis, design, construction, implementation, and maintenance of critical business programs. Chet partners with functional areas and leaders within an organization to identify and prioritize business needs, and transform them into tangible results. In the area of training course design, development, and facilitation, he applies best practice needs assessment, requirements analysis, creative problem solving, Kirkpatrick level evaluation, and risk management/mitigation. Mr. Raymond is PMP (Project Management Professional) certified by the Project Management Institute (PMI). He is also ITIL Foundations certified and served as a leadership/executive coach for hundreds of clients.

Phyllis Rosen, PCC, CPCC: Director of Coaching

Phyllis Rosen has over 24 years experience in leadership, staff, and executive coaching, as well as training, learning and development programs. She brings proven personal and professional growth techniques for individuals to break through sticking points to reach new levels of performance, organizational success, and personal fulfillment. Phyllis also served as Corporate Vice President and Manager of Training at UBS where she managed the development and delivery of leadership development programs for the firm’s top 20% producing brokers.

In her executive coaching and corporate training, Phyllis facilitates accelerated development session with all levels of an organization such as managers, financial advisors, technologists and support staff, and served as a corporate and career management coach for executives and professionals. She served as Director for a regional non-profit, executing a seven-figure budget to design and deliver training and retention programs for Information Technology workers. Phyllis is a professionally certified career and executive coach by Coaches Training Institute. She is a founder of the Career Counselor Consortium (CCC), and previous Board Director of the NYC chapter of the International Coach Federation (ICF).

Marc Levine: Senior Engagement Manager

For more than 16 years Marc Levine has performed as a consultant, executive coach, and leadership trainer for individuals and teams in the public and private sectors. He has worked with organizations such as Prudential Financial, New York Methodist Hospital, Citigroup, EisnerAmper and The Brooklyn Public Library to create quantifiable improvements to employee performance. His client success includes increased revenues, reduced employee turnover, improved employee engagement and exceptional client service. His corporate training began at Xerox and includes work as a training manager for a publishing company and a training specialist for a Manufacturing firm where he prepared account managers and district managers to better serve current/potential clients. With Long Island University, Marc helped employees, managers and leaders reach their business goals faster leveraging existing team and resources. He designed and delivered courses ranging including Team Building, Resolving Conflict, and Powerful Communication to help participants break barriers to achieve higher levels of performance. As a director of sales in wireless data and professional services Marc built, led and coached sales teams to exceed $3M annual sales goals.

Marc is a highly requested speaker for industry and professional associations. He presented multiple times at the ATD International Conference (American Society for Talent Development), American Society of Training and Development, the Organizational Development Network, and others. Incorporating a background in psychology, neuro-linguistic programming and improvisational comedy; Marc delivers an engaging, relevant, humorous, challenging, supportive, and results-oriented training experience.

Lester Hoffman, Ph.D.: Senior Analytics Manager

With 26 years experience in HR, OD, and training and development, and a Ph.D. from Harvard University in Instructional Design and Cognitive Psychology, Lester Hoffman brings a unique combination of academic research and “in the trenches” experience in measurement, instructional design, and performance management. He has worked with some of the world’s best-known corporations, including IBM, JP Morgan/Chase, Novartis, Lockheed, Goldman Sachs, Xerox, Pfizer, Grey Advertising, Avon, and Federal Express, as well as with the Pentagon, National Cancer Institute, US Navy, and the Columbia School of Public Health. Lester’s training ROI work at AT&T resulted in a $2.2 million annualized cost reduction; his performance enhancement system led to a 36% productivity increase at the National Cancer Institute; and his on-boarding program at Arrow Electronics was credited with accelerating new employee time to productivity by 41%. His retention solutions helped create the nation’s first internal recruiting database at AT&T and enabled Credit Suisse to reduce new hire turnover from 74% to 26%.

Renee Rosenberg: Manager

Renee Lee Rosenberg has over 24 years experience in career counseling, coaching and workshop facilitation in the development of workforce excellence. A former vice president of the New York chapter of the Association of Career Professionals International, a board member of the New York Career Development Specialists Network and a member of the National Speakers Association, Renee is an accomplished and motivating global speaker whose expertise has been acclaimed through broadcast and print media including NY1, CNN, ABC, Washington Post, Money Magazine, and LA Times. Her experience ranges from one-on-one development training sessions to presentations from 101 to 800 participants. Among her many accreditations, Renee is certified to administer and interpret the MBTI and The Strong Interest Inventory.

Additionally, Renee served as Director of The Employment Assistance Program (TEAP) for the New York City Human Resources Administration, where she successfully transitioned TEAP from a pilot project to a permanently funded state program. There, she developed successful “train the trainer” programs for managers and supervisors which increased staff productivity by 31% and expanded client intake by 49%. Her accomplishments with TEAP earned a merit award for increasing retention by nearly 60%. Along with her expertise in training, career coaching and motivation, Renee also served as an adjunct instructor in the Baruch College Career Development Program teaching courses in optimism, multiculturalism and diversity to teachers. Renee has an MA in Vocational Counseling and is a NY State licensed mental health counselor.

Dana Small: Senior Consultant

Dana Small is an experienced Talent Management professional specializing in survey design, survey analysis, and employee perceptions. She develops employee surveys for clients all over the world including private, public, educational and non-profit employers with hundreds to hundreds of thousands of employees. Her survey experience includes Exit Interviews, Employee Engagement, Program Evaluation,Training Needs Assessments, Employee Commitment, and more. She has depth of industry knowledge in Accounting, Pharmaceutical, Healthcare, Technology, and professional services.

Dana’s talent management skills and expertise also includes improving employee hiring and selection programs by identifying and developing workplace competency models, creating competency-based organizational structure, and deploying performance rating instruments. She has designed and launched enterprise-wide Mentor Programs, including needs analysis, mentor/mentee selection and mentor program training. Prior to Retensa, Dana worked at AIG (American International Group) where she was responsible for evaluating leadership training initiatives. Dana holds a BA, cum laude in Psychology from Barnard College, Columbia University, and an M.A. in Industrial/Organizational Psychology from New York University, where she was a Masters Scholar.

Da Yu: Consultant

Da Yu is an experienced Talent Management professional specializing in employee engagement, survey analysis, workforce analytics and HR metrics. Prior to Retensa, while working at Accenture and Ogilvy & Mather, he focused on analyzing data and discovering insights for consumer-focused clients. After completing his M.A in Social-Organizational Psychology from Columbia University, he transformed his career interests into organizational development and talent analytics.

On Retensa’s consulting team, Da helps clients understand workforce challenges and improve individual and organizational performance by unearthing the hidden insights in HR data. He designs and analyzes survey instruments across the employee life-cycle. His extensive survey analysis experience includes New Hire, Employee Commitment, Upwards Evaluation, 360’s, and Exit Interviews for global organizations with hundreds of thousands of employees. With in-depth skills in data mining, he conducts meta-data analysis on multi-year cross-industry survey data to establish employee retention benchmarks and establish employee engagement best practices. Additionally, he implements and enhances the comprehensive HRMetricsPro talent analytics toolkit to calculate and track workforce trends, prevent and predict possible risks. With his rich survey management experience and understanding of clients’ needs, he works to expand TalentPulse feature set, a leading cloud-based software to conduct employee surveys, collecting and reporting workforce opinions.

Nadia Eran: Consultant

Nadia Eran specializes in performance management and leadership development with significant depth in healthcare, manufacturing, publishing, and professional services. Nadia provides 10+ years of project management and implementation for Leadership & Management Trainings, Recruitment and Onboarding Programs, and Talent Management / Employee Retention Diagnostics to companies across North America and Europe. In driving recruitment support projects, she has increased retention by 100% through process redesigns that consistently capture key candidate skills, knowledge, and culture fit. As a Learning & Development project manager, she pushes towards ambitious goals to achieve 200-300% monthly increase in training event participation. Previously, Nadia worked in healthcare developing tools, standard operating procedures, and systems to streamline management of hundreds of oncology patients on over 30 clinical trials. She managed new trials and provided hands-on direction to doctor, staff, and patient activities to align with on-time delivery of the research schedule. She applies her background in group dynamics and mediation to facilitate focus groups, leadership strategy meetings, and innovative brainstorming sessions. Nadia holds a Master’s in Organizational Psychology from Columbia University, as well as a BS in Psychology and a BA in English from VCU, and will take you out before you know it in Connect 4.